Your data security is our top priority. Learn how Chat-Centered protects your documentation and your customers' information at every layer.
Every customer operates in a fully isolated environment. Separate document storage, separate vector databases, separate API keys, and separate access controls. No data ever crosses between tenants.
All data is encrypted at rest using AES-256 and in transit using TLS 1.3. Database volumes, vector stores, and backups are all encrypted. No plaintext data ever touches disk.
Hosted on hardened cloud infrastructure within the EU. Network-level firewalls, intrusion detection, automated patching, and continuous monitoring protect every layer of the stack.
Chat-Centered is fully GDPR-compliant. We process data lawfully, implement data minimisation principles, and support data subject rights including access, rectification, and erasure requests.
Our infrastructure and processes are aligned with SOC 2 Type II standards covering security, availability, and confidentiality. We maintain rigorous access controls and audit trails.
All data is stored and processed within the European Union by default. Need a specific region? We support custom data residency requirements for enterprise customers.
Every customer's data lives in its own sealed environment. Here is how our multi-tenant isolation works.
Our incident response process is built for speed and transparency. Here is how we handle security events.
Book a call with our team to discuss your security requirements, compliance needs, or request access to our security documentation.